{"id":1992,"date":"2019-10-29T17:35:34","date_gmt":"2019-10-29T16:35:34","guid":{"rendered":"https:\/\/sarahschlitz.be\/?p=1992"},"modified":"2019-10-31T13:38:04","modified_gmt":"2019-10-31T12:38:04","slug":"question-a-francois-bellot-concernant-laccessibilite-des-automates-de-la-sncb-aux-personnes-en-chaise-ou-de-petite-taille","status":"publish","type":"post","link":"https:\/\/sarahschlitz.be\/nl\/question-a-francois-bellot-concernant-laccessibilite-des-automates-de-la-sncb-aux-personnes-en-chaise-ou-de-petite-taille\/","title":{"rendered":"Question \u00e0 Fran\u00e7ois Bellot concernant l\u2019accessibilit\u00e9 des automates de la SNCB aux personnes en chaise ou de petite taille"},"content":{"rendered":"<p>[et_pb_section fb_built=&#8221;1&#8243; _builder_version=&#8221;3.0.47&#8243; custom_padding=&#8221;11px|0px|0|0px|false|false&#8221;][et_pb_row custom_padding=&#8221;0|0px|3px|0px|false|false&#8221; _builder_version=&#8221;3.0.48&#8243; background_size=&#8221;initial&#8221; background_position=&#8221;top_left&#8221; background_repeat=&#8221;repeat&#8221;][et_pb_column type=&#8221;4_4&#8243; _builder_version=&#8221;3.0.47&#8243; parallax=&#8221;off&#8221; parallax_method=&#8221;on&#8221;][et_pb_text _builder_version=&#8221;3.17.1&#8243; background_size=&#8221;initial&#8221; background_position=&#8221;top_left&#8221; background_repeat=&#8221;repeat&#8221;]<\/p>\n<p style=\"text-align: right\"><span style=\"font-size: medium;font-weight: normal;font-family: inherit\"><em>&#8211; le 12 septembre 2019 &#8211;<\/em><\/span><\/p>\n<p><span style=\"font-size: medium;font-weight: normal;font-family: inherit\">Monsieur le ministre, <\/span><\/p>\n<p><span style=\"font-size: medium;font-weight: normal;font-family: inherit\">Le R\u00e8glement europ\u00e9en N\u00b01300\/2014 stipule que chaque gare ne disposant que de distributeurs automatiques, il doit au moins y avoir un distributeur adapt\u00e9 aux personnes en fauteuil roulant et \u00e0 celles de petite taille.<\/span><\/p>\n<p><span style=\"font-size: medium;font-weight: normal;font-family: inherit\">Force est de constater que ce n\u2019est pas le cas. <\/span><\/p>\n<p><span style=\"font-size: medium;font-weight: normal;font-family: inherit\">Monsieur le ministre: <\/span><\/p>\n<ul style=\"text-align: justify\">\n<li><span style=\"font-size: medium;font-weight: normal;font-family: inherit\"><strong>La SNCB compte-t-elle se mettre en conformit\u00e9 et adapter ses automates aux personnes en fauteuil roulant et de petite taille\u00a0? <\/strong><\/span><\/li>\n<li><span style=\"font-size: medium;font-weight: normal;font-family: inherit\"><strong>A quelles sanctions la SNCB s\u2019expose-t-elle en d\u00e9rogeant de la sorte \u00e0 ce r\u00e8glement europ\u00e9en? <\/strong><\/span><\/li>\n<li><span style=\"font-size: medium;font-weight: normal;font-family: inherit\"><strong>Comment la SNCB int\u00e8gre-t-elle la question de l\u2019inclusion de tous les publics dans sa strat\u00e9gie de digitalisation\u00a0? <\/strong><\/span><\/li>\n<\/ul>\n<p><span style=\"font-size: medium;font-weight: normal;font-family: inherit\">Je vous remercie, monsieur le ministre, pour vos r\u00e9ponses \u00e0 mes questions <\/span><\/p>\n<blockquote>\n<h4><span style=\"font-size: x-large\">R\u00e9ponse de Fran\u00e7ois Bellot, Ministre<\/span><\/h4>\n<\/blockquote>\n<p style=\"text-align: right\"><span style=\"font-weight: normal;font-size: medium;font-family: inherit\"><em>&#8211; le 29 octobre 2019 &#8211;<\/em><\/span><\/p>\n<p style=\"text-align: justify\"><span style=\"font-size: medium;font-weight: normal;font-family: inherit\"><span><span><span lang=\"fr-FR\">Les normes\u00a0du r\u00e8glement europ\u00e9en n\u00b0 1300\/2014 sont reprises dans les normes REVALOR 2018 (qui reprend les lignes directrices pour les infrastructures d\u2019accueil voyageurs), lesquelles normes Revalor 2018 ont \u00e9t\u00e9 revues en concertation avec le Conseil Sup\u00e9rieur National des Personnes Handicap\u00e9es (CSNPH), en ce compris la partie relative aux automates de vente.<\/span><\/span><\/span><\/span><\/p>\n<p style=\"text-align: justify\"><span style=\"font-size: medium;font-weight: normal;font-family: inherit\"><span><span><span lang=\"fr-BE\">Les automates de vente SNCB sont donc d\u00e9j\u00e0 adapt\u00e9s aux personnes en chaise roulante et de petite taille\u00a0:<\/span><\/span><\/span><\/span><\/p>\n<ul>\n<li style=\"padding-left: 30px\"><span style=\"font-size: medium;font-weight: normal;font-family: inherit\"><span><span><span lang=\"fr-BE\">la SNCB a \u00e9quip\u00e9 les automates d\u2019un socle sp\u00e9cial permettant une meilleure accessibilit\u00e9 pour les personnes en chaise roulante\u00a0;<\/span><\/span><\/span><\/span><\/li>\n<\/ul>\n<ul>\n<li style=\"padding-left: 30px\"><span style=\"font-size: medium;font-weight: normal;font-family: inherit\"><span><span><span lang=\"fr-BE\">la hauteur de l\u2019\u00e9cran et des diff\u00e9rentes fonctionnalit\u00e9s est r\u00e9duite (par rapport aux automates pr\u00e9c\u00e9dents), offrant une meilleure accessibilit\u00e9 aux personnes de petite taille.<\/span><\/span><\/span><\/span><\/li>\n<\/ul>\n<p style=\"text-align: justify\"><span style=\"font-weight: normal;font-size: medium;font-family: inherit\"><span><span><span><span lang=\"fr-BE\"><\/span><\/span><\/span><\/span><span><span><span><span lang=\"fr-FR\">Afin d&#8217;\u00eatre \u00e0 l&#8217;\u00e9coute des besoins de ses voyageurs \u00e0 mobilit\u00e9 r\u00e9duite et d&#8217;am\u00e9liorer l\u2019accessibilit\u00e9 pour ces personnes, un groupe de travail SNCB consulte r\u00e9guli\u00e8rement le CSNPH en vue de dialoguer avec des experts et des repr\u00e9sentants des diff\u00e9rents types de handicap \u00e0 propos des projets ou des probl\u00e9matiques qui concernent la SNCB. <\/span><\/span><\/span><\/span><\/span><\/p>\n<p style=\"text-align: justify\"><span style=\"font-size: medium;font-weight: normal;font-family: inherit\"><span><span><span lang=\"fr-FR\">Le CSNPH \u00e9met des avis sur les diff\u00e9rents projets et les probl\u00e9matiques li\u00e9es aux PMR, tant au niveau de l\u2019infrastructure qu\u2019au niveau des services aux PMR. \u00a0<\/span><\/span><\/span><\/span><\/p>\n<p style=\"text-align: justify\"><span style=\"font-size: medium;font-weight: normal;font-family: inherit\"><span><span><span lang=\"fr-FR\">De plus, la SNCB a cr\u00e9\u00e9 un bureau <\/span><\/span><\/span><span><span><span lang=\"fr-FR\"><i>Customer Experience &amp; Insights<\/i><\/span><\/span><\/span><span><span><span lang=\"fr-FR\">\u00a0au sein de sa direction M<\/span><\/span><\/span><span><span><span lang=\"fr-FR\"><i>arketing &amp; Sales<\/i><\/span><\/span><\/span><span><span><span lang=\"fr-FR\">. Celui-ci\u00a0aura pour missions : <\/span><\/span><\/span><\/span><\/p>\n<ul>\n<li style=\"padding-left: 30px\"><span style=\"font-size: medium;font-weight: normal;font-family: inherit\"><span><span><span lang=\"fr-FR\">de mesurer via des enqu\u00eates aupr\u00e8s de la client\u00e8le que l\u2019exp\u00e9rience client soit la meilleure possible\u00a0;<\/span><\/span><\/span><\/span>\n<ul>\n<li style=\"padding-left: 30px\"><span style=\"font-size: medium;font-weight: normal;font-family: inherit\"><span><span><span lang=\"fr-FR\">de formuler des recommandations \u00e0 destination des bureaux op\u00e9rationnels pour la mise en place de solutions\u00a0;<\/span><\/span><\/span><\/span><\/li>\n<\/ul>\n<\/li>\n<li style=\"padding-left: 30px\"><span style=\"font-size: medium;font-weight: normal;font-family: inherit\"><span><span><span lang=\"fr-FR\">de supporter ces bureaux dans la recherche de solutions adapt\u00e9es aux besoins de la client\u00e8le, avec une attention particuli\u00e8re pour les cibles pouvant rencontrer plus de difficult\u00e9s lors de leur parcours train.<\/span><\/span><\/span><\/span><\/li>\n<\/ul>\n<p style=\"text-align: justify\"><span style=\"font-size: medium\"><span style=\"color: #4472c4;font-weight: normal;font-family: inherit\"><\/span><span style=\"font-weight: normal;font-family: inherit\"><span><span><span lang=\"fr-FR\">Enfin, la SNCB poursuit la concertation avec le CSNPH et reste ouverte au dialogue et aux contacts avec les associations expertes en handicap afin de collaborer vers\u00a0 une meilleure accessibilit\u00e9 et de d\u00e9velopper pour l\u2019avenir des applications informatiques accessibles \u00e0 tous. <\/span><\/span><\/span><\/span><\/span><\/p>\n<p>[\/et_pb_text][\/et_pb_column][\/et_pb_row][et_pb_row _builder_version=&#8221;3.0.48&#8243; background_size=&#8221;initial&#8221; background_position=&#8221;top_left&#8221; background_repeat=&#8221;repeat&#8221;][et_pb_column type=&#8221;4_4&#8243; _builder_version=&#8221;3.0.47&#8243; parallax=&#8221;off&#8221; parallax_method=&#8221;on&#8221;][et_pb_blog fullwidth=&#8221;off&#8221; posts_number=&#8221;20&#8243; include_categories=&#8221;32,52&#8243; show_author=&#8221;off&#8221; show_categories=&#8221;off&#8221; show_pagination=&#8221;off&#8221; _builder_version=&#8221;3.17.1&#8243;][\/et_pb_blog][\/et_pb_column][\/et_pb_row][\/et_pb_section]<\/p>\n","protected":false},"excerpt":{"rendered":"<p>&#8211; le 12 septembre 2019 &#8211; Monsieur le ministre, Le R\u00e8glement europ\u00e9en N\u00b01300\/2014 stipule que chaque gare ne disposant que de distributeurs automatiques, il doit au moins y avoir un distributeur adapt\u00e9 aux personnes en fauteuil roulant et \u00e0 celles de petite taille. Force est de constater que ce n\u2019est pas le cas. Monsieur le [&hellip;]<\/p>\n","protected":false},"author":1530,"featured_media":1982,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"_et_pb_use_builder":"on","_et_pb_old_content":"<p align=\"justify\"><span style=\"font-family: Calibri, serif;\"><span style=\"font-family: Source Sans Pro, serif;\"><span style=\"font-size: small;\">Monsieur le ministre, <\/span><\/span><\/span><\/p><p align=\"justify\"><span style=\"font-family: Calibri, serif;\"><span style=\"font-family: Source Sans Pro, serif;\"><span style=\"font-size: small;\">Le R\u00e8glement europ\u00e9en N\u00b01300\/2014 stipule que chaque gare ne disposant que de distributeurs automatiques, il doit au moins y avoir un distributeur adapt\u00e9 aux personnes en fauteuil roulant et \u00e0 celles de petite taille.<\/span><\/span><\/span><\/p><p align=\"justify\"><span style=\"font-family: Calibri, serif;\"><span style=\"font-family: Source Sans Pro, serif;\"><span style=\"font-size: small;\">Force est de constater que ce n\u2019est pas le cas. <\/span><\/span><\/span><\/p><p align=\"justify\"><span style=\"font-family: Calibri, serif;\"><span style=\"font-family: Source Sans Pro, serif;\"><span style=\"font-size: small;\">Monsieur le ministre: <\/span><\/span><\/span><\/p><ul><li><p align=\"justify\"><span style=\"font-family: Calibri, serif;\"><span style=\"font-family: Source Sans Pro, serif;\"><span style=\"font-size: small;\">La SNCB compte-t-elle se mettre en conformit\u00e9 et adapter ses automates aux personnes en fauteuil roulant et de petite taille\u00a0? <\/span><\/span><\/span><\/p><\/li><li><p align=\"justify\"><span style=\"font-family: Calibri, serif;\"><span style=\"font-family: Source Sans Pro, serif;\"><span style=\"font-size: small;\">A quelles sanctions la SNCB s\u2019expose-t-elle en d\u00e9rogeant de la sorte \u00e0 ce r\u00e8glement europ\u00e9en? <\/span><\/span><\/span><\/p><\/li><li><p align=\"justify\"><span style=\"font-family: Calibri, serif;\"><span style=\"font-family: Source Sans Pro, serif;\"><span style=\"font-size: small;\">Comment la SNCB int\u00e8gre-t-elle la question de l\u2019inclusion de tous les publics dans sa strat\u00e9gie de digitalisation\u00a0? <\/span><\/span><\/span><\/p><\/li><\/ul><p align=\"justify\"><span style=\"font-family: Calibri, serif;\"><span style=\"font-family: Source Sans Pro, serif;\"><span style=\"font-size: small;\">Je vous remercie, monsieur le ministre, pour vos r\u00e9ponses \u00e0 mes questions, <\/span><\/span><\/span><\/p>","_et_gb_content_width":"","footnotes":""},"categories":[52,32,6],"tags":[],"class_list":["post-1992","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-personnes-handicapees","category-mobilite","category-question-parlementaire"],"acf":[],"_links":{"self":[{"href":"https:\/\/sarahschlitz.be\/nl\/wp-json\/wp\/v2\/posts\/1992","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/sarahschlitz.be\/nl\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/sarahschlitz.be\/nl\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/sarahschlitz.be\/nl\/wp-json\/wp\/v2\/users\/1530"}],"replies":[{"embeddable":true,"href":"https:\/\/sarahschlitz.be\/nl\/wp-json\/wp\/v2\/comments?post=1992"}],"version-history":[{"count":14,"href":"https:\/\/sarahschlitz.be\/nl\/wp-json\/wp\/v2\/posts\/1992\/revisions"}],"predecessor-version":[{"id":2888,"href":"https:\/\/sarahschlitz.be\/nl\/wp-json\/wp\/v2\/posts\/1992\/revisions\/2888"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/sarahschlitz.be\/nl\/wp-json\/wp\/v2\/media\/1982"}],"wp:attachment":[{"href":"https:\/\/sarahschlitz.be\/nl\/wp-json\/wp\/v2\/media?parent=1992"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/sarahschlitz.be\/nl\/wp-json\/wp\/v2\/categories?post=1992"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/sarahschlitz.be\/nl\/wp-json\/wp\/v2\/tags?post=1992"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}